Complaints Procedure

Here is our practice complaints policy and the process we undertake If there is a complaint from a patient or from someone who is not a patient:

Action:

  • Write to the Manager of the Practice who is Susan Morris
  • Susan Morris to meet with Roy Morris Clinical Director to consider complaint
  • If it is about a Professional in the Practice Roy Morris to speak to them
  • If the Associate or Hygienist is involved they must write direct to the Patient
  • Then correspondence recorded with Sue Morris Manager
  • If no agreement with patient a joint meeting must be arranged with Roy Morris, Clinical Director
  • If no resolution can be achieved appropriate advise must be obtained from The Clinician’s indemnifying organisation

 

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