Complaints Procedure

If you feel you need to make a complaint about this practice, please first write to the Complaints Manager, Mrs Susan Morris at the above address. She will then
look into the complaint and speak to the Principal dentist Mr Roy Morris. We will then write further to you with our findings.

If a complaint is clinical or associated with charges it will normally be passed to the referring dentist, unless the patient does not want this to happen.

We will contact the patient within 3 working days.

We will investigate the patient’s complaint within 10 working days of receipt to give an explanation of the circumstances which led to the complaint. This can either be done face to face or by telephone, depending on the patient’s preference.

If we are unable to resolve the complaint within 10 days we will notify the patient, giving valid reasons for the delay and a likely period within the
investigation will be completed.

We will confirm the decision about the complaint in writing immediately after completing our investigation.

All files are recorded confidentially.

However, if you feel we have not dealt with this in a correct manner you can telephone the General Dental Council on 0845 222 4141. You could also telephone the Dental Complaints Service on 08456 120540 who will also advise you on making a complaint.

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