Here is our practice complaints policy and the process we undertake If there is a complaint from a patient or from someone who is not a patient:
Action:
- Write to the Manager of the Practice who is Susan Morris
- Susan Morris to meet with Roy Morris Clinical Director to consider the complaint
- If it is about a Professional in the Practice Roy Morris to speak to them
- If the Associate or Hygienist is involved they must write direct to the Patient
- Then correspondence recorded with Sue Morris Manager
- If no agreement with patient a joint meeting must be arranged with Roy Morris, Clinical Director
- If no resolution can be achieved appropriate advise must be obtained from The Clinician’s indemnifying organisation